Contacts and Support
E-mail for commercial questions:
Support - Technical assistance
Technical support is available for clients with a valid Subscription or, in case of a Perpetual licenses, with an active PRO Pack (included in the first 12 months from the data of activation). You can ask for support with the feature integrated in your Desktop installation (menu "Help | Report an issue") or with the web ticketing system.
NOTE: Before contacting the support, we advise you to update your installation (menu "Help | Search for an update"). This may solve your issue automatically.
In order to help us with the support, provide us:
- what you are trying to do
- a detailed description of the issue
- error messages and screenshot
If you are using the Ticketing system on our Webpage, you also need to provide the following:
- your activation code (license key)
- your Operating System
Support requests are generally answered within 48 hours. Support is available from Monday to Friday. Inquiries by email will not be answered.