Get in touch

Contacts and Support


E-mail for commercial questions:


Support is accessible only with a valid PRO Package (formerly called Cloud subscription). The best way to ask for support is by using the feature integrated in your Desktop installation. It is accessible in menu "Help | Report an issue". If you need to send us screenshots etc, please use the ticketing system available here.
NOTE: Before contacting the support, we advise you to update your installation. This may solve your issue automatically.
In order to help us with the support, provide us:
  • your license key
  • your Operating System
  • a detailed description of the issue
  • error messages
  • what you are trying to do
With the above information provided, our average answering time for support requests is 3 hours and 20 minutes. Support requests will be always answered within 48 hours.