Legal

Privacy Policy

Last updated: August 11, 2026

Terms and Conditions

Who is responsible for your data?

The controller responsible for personal data processed by InterpretBank is:

Claudio Fantinuoli (InterpretBank, sole proprietorship / ditta individuale)
Via Salerno 5
10152 Turin, Italy
Email: info@interpretbank.com

You can use this contact address for privacy questions and to exercise your GDPR rights.

What personal data we collect, why, and on what legal basis

InterpretBank follows data minimization. The Desktop application stores glossaries and locally processed documents on your computer by default. Data leaves your computer only when you choose a feature that requires online processing, synchronization, licensing, payment, support, or communication.

Website and general access

Data: technical connection data that may be processed by hosting infrastructure, such as IP address, browser information, requested pages, timestamps, and server logs.

Purpose: operate, secure, troubleshoot, and improve the website.

Legal basis: legitimate interests in operating and securing the website, Art. 6(1)(f) GDPR.

Retention: server logs are kept only as long as needed for security, troubleshooting, and legal purposes, then deleted or anonymized.

Desktop license activation and account management

Data: license key, activation date and time, account email address where an optional cloud account is created, registration date and time, and technical data needed to validate entitlement.

Purpose: activate the Desktop application, prevent misuse, manage subscriptions, provide updates, and deliver contracted services.

Legal basis: performance of a contract, Art. 6(1)(b) GDPR; legitimate interests in license security, Art. 6(1)(f) GDPR; legal obligations where tax, accounting, or compliance rules apply, Art. 6(1)(c) GDPR.

Retention: kept for the duration of the customer relationship and then as long as needed for legal, accounting, security, and dispute-resolution purposes.

Local Desktop glossaries and documents

Data: glossary entries, terminology databases, and documents processed locally in the Desktop app.

Purpose: provide local terminology management, lookup, preparation, and local document-processing features.

Legal basis: performance of a contract, Art. 6(1)(b) GDPR.

Where processed: on your own computer by default.

Retention: controlled by you on your own device. InterpretBank does not receive or retain this data unless you choose an online feature that transmits it.

Optional WebApp and cloud synchronization

Data: account email address, authentication data, synchronized terminology databases and glossary content that you choose to upload, and technical records needed to operate the WebApp.

Purpose: let you access and share selected glossaries through the WebApp and synchronize data across devices.

Legal basis: performance of a contract, Art. 6(1)(b) GDPR; legitimate interests in service security, Art. 6(1)(f) GDPR.

Where processed: InterpretBank-managed cloud infrastructure. Core WebApp hosting is intended to use EU servers where technically possible.

Retention: retained while your cloud account or synchronized database remains active. You may request deletion of your account or cloud data, subject to any legal or security retention duties.

Cloud speech recognition and selected AI services

Data: only the data needed for the requested operation, such as audio for cloud speech recognition, transcription fragments, terms, source and target languages, queries, license identifiers, and technical request data.

Purpose: provide real-time transcription, terminology suggestions, contextual assistance, translation, or other selected AI features.

Legal basis: performance of a contract, Art. 6(1)(b) GDPR; legitimate interests in service security and abuse prevention, Art. 6(1)(f) GDPR.

Retention: audio and transcription data used for cloud ASR are not stored by InterpretBank and are not used by InterpretBank for AI training. Translation terms and AI requests are processed for the immediate operation and are not stored by InterpretBank unless needed for security, abuse prevention, or troubleshooting.

Offline alternative: when offline ASR or local Desktop processing is used, audio, transcription, glossaries, and documents remain on your computer.

Support and helpdesk

Data: your contact details, support messages, license key, operating system information, screenshots, error messages, and log files if you choose to send them.

Purpose: diagnose issues, provide customer support, maintain service quality, and document support history.

Legal basis: performance of a contract, Art. 6(1)(b) GDPR; legitimate interests in support quality and security, Art. 6(1)(f) GDPR.

Retention: retained for as long as needed to handle the request and maintain a reasonable support history, then deleted or anonymized unless longer retention is required for legal or dispute-resolution purposes.

Payments and billing

Data: billing and transaction data handled during checkout, such as name, email address, billing address, VAT/tax information, purchased product, payment status, and invoice data. Full payment card data is handled by the payment provider and is not stored by InterpretBank.

Purpose: process orders, subscriptions, invoices, taxes, refunds, and fraud prevention.

Legal basis: performance of a contract, Art. 6(1)(b) GDPR; legal obligations for accounting and tax records, Art. 6(1)(c) GDPR; legitimate interests in fraud prevention, Art. 6(1)(f) GDPR.

Retention: billing and tax records are retained for the period required by applicable accounting and tax law.

Newsletter and marketing communications

Data: email address, subscription status, consent records, and basic email engagement data handled by the newsletter provider.

Purpose: send newsletters and product communications where permitted.

Legal basis: consent, Art. 6(1)(a) GDPR, or legitimate interests for limited customer communications where permitted by law, Art. 6(1)(f) GDPR.

Retention: retained until you unsubscribe or request deletion, with suppression records kept where needed to respect your opt-out.

Where data is processed

Local Desktop data is processed on your computer by default. Optional online services are processed on infrastructure selected by InterpretBank and its subprocessors. Where technically possible, InterpretBank prefers EU-based processing and storage for core services. Premium cloud transcription is configured for EU-region processing as described in the Terms and Conditions.

Subprocessors and recipients

InterpretBank uses selected service providers only where needed to operate the Services. They process data under contractual obligations and only for the relevant service purpose.

Hosting and cloud infrastructure providers: website hosting, WebApp hosting, cloud synchronization, security, backups, and server operation.
Paddle: payment processing, checkout, invoicing, taxes, subscription administration, fraud prevention, and related customer communications.
EmailOctopus: newsletter and embedded email forms.
Helpdesk and support tooling: support requests, issue handling, and related communications.
Speech recognition, translation, and AI infrastructure providers: cloud ASR, translation, terminology suggestions, and selected AI features when you choose those services.

InterpretBank does not sell personal data. InterpretBank does not use customer audio, transcription content, synchronized glossaries, or local Desktop documents to train general AI models.

Transfers outside the EEA

Some subprocessors or technical support operations may involve processing outside the European Economic Area. Where this happens, InterpretBank relies on appropriate GDPR transfer safeguards, such as an adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism under Chapter V GDPR.

Cookies

The public website www.interpretbank.com does not use tracking cookies. The WebApp uses session cookies and similar technical storage only to maintain a secure authenticated session and provide app functionality. If cookies are disabled, some WebApp features may not work correctly.

Your GDPR rights

Depending on the circumstances and applicable law, you have the following rights:

right to be informed about processing of your personal data;
right of access to your personal data;
right to rectification of inaccurate or incomplete data;
right to erasure, also known as deletion;
right to restriction of processing;
right to data portability;
right to object to processing based on legitimate interests or direct marketing;
right to withdraw consent at any time where processing is based on consent;
right not to be subject to solely automated decisions with legal or similarly significant effects, where applicable;
right to lodge a complaint with a competent data protection authority.

To exercise your rights, contact info@interpretbank.com. We may need to verify your identity before acting on a request. We aim to respond without undue delay and, in principle, within one month, unless an extension is permitted by law.

Changes to this policy

We may update this Privacy Policy to reflect changes in the Services, subprocessors, or legal requirements. The latest version is published on this page.