Terms and Conditions

Last updated: February 21, 2026

Please read these Terms and Conditions carefully before using InterpretBank websites, desktop software, web application, and related cloud services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms.

Contracting party: Claudio Fantinuoli, operating as InterpretBank (sole proprietorship / ditta individuale), Via Salerno 5, 10152 Turin, Italy, Partita IVA IT13368570019, info@interpretbank.com.

  1. Definitions

    Application: Desktop and cloud software made available by InterpretBank.

    Subscription: Time-based license granting access for the purchased period.

    Perpetual License: One-time license for indefinite use of the purchased version on supported operating systems.

    PRO Pack: Add-on package enabling additional services (for example cloud, AI, updates/upgrades, and remote assistance) for a perpetual license during the active period.

  2. Eligibility and Acceptance

    You must have legal capacity to enter into a contract. If you use the Services on behalf of an organization, you confirm you are authorized to bind that organization.

  3. License Grant and Scope

    InterpretBank grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Application in accordance with these Terms and the purchased plan.

  4. License Models
    1. Subscription License

      Subscription plans (for example monthly or annual) provide access during the paid term and include updates, upgrades, and support for that term. Access may be suspended when payment fails or the subscription expires.

    2. Perpetual License

      A perpetual license grants ongoing use of the installed purchased version. Cloud-based services, AI services, updates/upgrades, and support may require an active PRO Pack.

    3. PRO Pack

      PRO Pack services are active only for their purchased duration and expire unless renewed.

  5. Activation and Device Changes

    You may move a license to another device by deactivating it on the old device and reactivating it on the new one. Abuse or excessive switching may trigger anti-fraud checks and temporary license blocking.

  6. Service Availability and Compatibility

    Cloud and server-based features are available only with an active qualifying license. InterpretBank does not guarantee uninterrupted availability and does not guarantee compatibility outside the system requirements published at the time of purchase.

  7. ASR and Third-Party Processing

    Some speech and AI functions may rely on third-party infrastructure. Do not submit data you are not authorized to process. STANDARD transcription may be subject to availability limits. PREMIUM transcription is configured for EU-region processing. InterpretBank does not intentionally use customer audio/transcription content to train general AI models. When offline ASR mode is used, audio and transcription data are processed locally on the user's computer and are not transmitted to InterpretBank or third-party infrastructure.

  8. Private Cloud and User Data

    Private Cloud allows eligible users to upload and access glossaries. You remain responsible for the legality of uploaded content and for maintaining your own backup copies unless explicit backup service terms are provided.

  9. Support

    Support is available to customers with active eligible plans during published support hours. Current reference window: Monday to Friday, 09:00-17:00 Central European Time (CET/CEST), excluding public holidays in Italy.

  10. Payments, Billing, and Refunds

    Purchases may be processed by an authorized payment partner (currently Paddle). Billing, taxes, invoicing, and payment processing are handled according to checkout terms shown at purchase.

    Consumer refunds and withdrawal rights are governed by applicable mandatory law and the checkout flow. Where legally permitted for digital content/services, immediate performance may start only after your explicit consent and acknowledgment that you may lose any statutory withdrawal right once performance begins.

    For business customers (B2B), amounts paid are generally non-refundable unless required by law or expressly stated in a written commercial offer.

  11. Newsletter and Communications

    Marketing emails are sent only where lawful basis exists. You can unsubscribe at any time using the link in the email.

  12. Restrictions

    You may not resell, sublicense, rent, lease, reverse engineer (except where mandatory law allows), or make the Services available to unauthorized third parties.

  13. Changes to Services or Terms

    InterpretBank may update Services or these Terms for legal, technical, or business reasons. Material changes will be published with an updated date and, where appropriate, notified in advance. Continued use after the effective date means acceptance.

  14. Termination

    You may stop using the Services at any time. InterpretBank may suspend or terminate access for material breach, abuse, fraud, or non-payment. Clauses that by nature survive termination remain in force (for example IP, liability limits, and dispute provisions).

  15. Intellectual Property and Feedback

    All intellectual property rights in the Services remain with InterpretBank and its licensors. If you provide feedback, you grant InterpretBank a worldwide, royalty-free license to use it for improving the Services.

  16. Warranty Disclaimer

    To the maximum extent permitted by law, the Services are provided on an "as available" and "as is" basis. Nothing in these Terms excludes rights that cannot be waived under applicable law.

  17. Limitation of Liability

    To the maximum extent permitted by law, InterpretBank is not liable for indirect or consequential damages (such as loss of profit, data, goodwill, or business interruption). Total liability for any claim arising out of the Services is limited to the amount paid by you for the specific Service in the 12 months before the event giving rise to liability. This limit does not apply where exclusion or limitation is prohibited by mandatory law.

  18. Governing Law and Venue

    These Terms are governed by Italian law, excluding conflict-of-laws rules and the CISG. If you are a business customer, exclusive jurisdiction is Turin, Italy. If you are a consumer, mandatory consumer protection and jurisdiction rights in your country of residence remain unaffected.

  19. Contact

    For legal or support questions: support@interpretbank.com or info@interpretbank.com.